These actions include querying transaction status, voiding transactions, settling authorised transactions, and issuing refunds.

PayGate supports the following follow-up request types:

Query
Void
Settlement
Refund

Query Request

A Query request retrieves the final status and details of a previously processed transaction.

You can search using one of the following identifiers:

PayRequestId
MerchantOrderId
TransactionId (TransId)

Important: At least one of these values must be provided. If none are supplied, the request will return an error.

Example Query Request

<Account>
  <PayGateId>10011013800</PayGateId>
  <Password>test</Password>
  <QueryRequest>
    <SingleFollowUpRequest>
      <QueryRequestType>QUERY</QueryRequestType>
      <PayRequestId>6B739421-C177-903F-B23A-4BC1F09AB791</PayRequestId>
    </SingleFollowUpRequest>
  </QueryRequest>
</Account>

Example Query Response

Returns full transaction details, including status, payment method, result codes, and references.

Void Request

A Void request cancels a transaction that has not yet been settled or refunded.

Void operations can only be performed before the transaction has been submitted to the acquiring bank.

Example Void Request

<Account>
  <PayGateId>10011013800</PayGateId>
  <Password>test</Password>
  <VoidRequest>
    <SingleFollowUpRequest>
      <VoidRequestType>VOID</VoidRequestType>
      <TransactionType>Settlement</TransactionType>
      <TransactionId>28790224</TransactionId>
    </SingleFollowUpRequest>
  </VoidRequest>
</Account>

Example Void Response

Returns detailed status information confirming whether the void was successful.

Settlement Request

A Settlement request captures funds for a previously authorised transaction when AutoSettle is disabled.

Important: Either TransactionId or MerchantOrderId must be provided. Supplying both will result in an error.

Example Settlement Request

<Account>
  <PayGateId>10011013800</PayGateId>
  <Password>test</Password>
  <SettlementRequest>
    <SingleFollowUpRequest>
      <SettlementRequestType>SETTLEMENT</SettlementRequestType>
      <TransactionId>28790224</TransactionId>
    </SingleFollowUpRequest>
  </SettlementRequest>
</Account>

Example Settlement Response

Returns confirmation that the settlement request has been received along with transaction status details.

Refund Request

A Refund request returns funds for a transaction that has already been settled.

You may identify the original transaction using:

TransactionId, or
MerchantOrderId

Example Refund Request

<Account>
  <PayGateId>10011013800</PayGateId>
  <Password>test</Password>
  <RefundRequest>
    <SingleFollowUpRequest>
      <RefundRequestType>REFUND</RefundRequestType>
      <TransactionId>28790224</TransactionId>
      <Amount>100</Amount>
    </SingleFollowUpRequest>
  </RefundRequest>
</Account>

Amount values are specified in cents.
For example, R32.95 should be sent as 3295.

Example Refund Response

Returns confirmation that the refund request has been received along with transaction status details.

Testing

You can test follow-up requests using the PayGate test environment credentials below.

Test Accounts

3D Secure Enabled

PayGate ID: 10011064270
Password: test

3D Secure Disabled

PayGate ID: 10011072130
Password: test

PayVault tokenisation and token-based processing are supported for both accounts.

Simulating Transaction Results

Use the following test card numbers to produce predictable outcomes.

Approved Transactions

RESULT_CODE = 990017
TRANSACTION_STATUS = 1

Card Brand	Card Number	Risk Indicator
Visa	4000000000000002	AX (Authenticated)
MasterCard	5200000000000015	AX (Authenticated)

Insufficient Funds

RESULT_CODE = 900003
TRANSACTION_STATUS = 2

Card Brand	Card Number	Risk Indicator
MasterCard	5200000000000023	NX (Not Authenticated)
American Express	378282246310005	NX